NEW: May 20, 2020: To better support front-line workers and families, UCSF Dept. of Orthopaedic Surgery will offer evening weekday telehealth appointments for Sports Medicine (Monday to Friday) and Pediatric Orthopaedics (Monday and Friday only) starting May 18, 2020. Evening appointments will be available from 5:30 p.m. to 7:30 p.m. Please request an appointment online, or call us at 415-353-2808.
Dear UCSF Health Orthopaedic Patients and Families,
We are still here for you.
We know your life, and the lives of your loved ones, have been greatly affected by the COVID-19 outbreak. During this time of rapid change and uncertainty, it is more critical than ever that you take care of yourself and your family.
Since the Bay Area began its shelter in place almost seven weeks ago, our Department has had to decrease our onsite in-person appointments but have ramped up our telehealth video visits. We hope those have been helpful to you. Unfortunately, during those seven weeks we have had to cancel and reschedule many surgeries and procedures. This process has been painful for everyone. Fortunately, Gov. Gavin Newsom announced last week his first step toward loosening the statewide stay-at-home guidance: allowing hospitals to begin scheduling surgeries that are “foundational to people’s health.” We have been closely and thoughtfully monitoring patients we had to cancel; we are now reaching out to reschedule patients, attempting to minimize the risk of any adverse outcome as a result of the delay.
Safety for all is a priority as we expand access for our non-COVID patients. To address this priority, we have put new and robust health screening processes in place in our hospitals and ambulatory clinics. Patients are tested for the presence of Covid-19 before surgery, and all of our staff and patients are being screened daily to ensure that they are free of symptoms. We are also following the City of San Francisco health order to limit the number of visitors who can accompany our patients, creating safe distances within and around our facilities. This is all taking place to limit risk of exposure to Covid-19 within our campus. We look forward to the time when this will not be necessary!
We appreciate the privilege and importance of providing musculoskeletal care to a large segment of the population, and the challenges that delays in treatment may represent to you and your loved ones. We will continue to use this platform to keep you informed about what we as a Department are doing to continue our Mission of providing the highest quality, compassionate care during these difficult times. Estimated timelines for expanding our Department’s surgical services will be updated on this web portal as well. Contact us at any time if you have questions or concerns.
Thomas Parker Vail, MD
James L. Young Professor and Chair, UCSF Department of Orthopaedic Surgery